{"id":867,"date":"2026-07-04T08:28:01","date_gmt":"2026-07-04T05:28:01","guid":{"rendered":"https:\/\/drumulpintea.ro\/payment-delivery-refund\/"},"modified":"2026-07-04T17:13:03","modified_gmt":"2026-07-04T14:13:03","slug":"payment-delivery-refund","status":"publish","type":"page","link":"https:\/\/drumulpintea.ro\/en\/payment-delivery-refund\/","title":{"rendered":"Payment \u2014 Delivery \u2014 Refund"},"content":{"rendered":"\t\t
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Payment \u2014 Delivery \u2014 Refund<\/h2>\nOperator:<\/strong> TRAVSOL SRL\nAddress:<\/strong> Ferenczi Karoly Street, Bl. 37, Ap. 10, Baia Mare, Maramure\u0219, Romania\nCompany ID (CUI):<\/strong> 43349986\nEmail:<\/strong> pintea@viteazul.ro\nWebsite:<\/strong> https:\/\/drumulpintea.ro\nVersion:<\/strong> 1.0 \u2014 July 2026\n\n
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Payment<\/h2>\n

1. Pricing and Currencies<\/h3>\nTour and bundle prices are displayed in Romanian Lei (RON) or Euros (EUR), VAT included. The default billing currency is RON.\n

2. Payment Methods<\/h3>\nPayment is processed through NETOPIA Payments<\/strong>, which accepts:\n
    \n \t
  • Credit\/debit cards (Visa, Mastercard)<\/li>\n \t
  • Secure online payments (3D Secure)<\/li>\n<\/ul>\nWe do not store or have access to your card details. Payment data is processed exclusively by NETOPIA Payments in a secure environment.\n

    3. Purchase Confirmation<\/h3>\nAfter a successful payment, you will receive a confirmation email at the address provided when creating your account. The confirmation includes:\n
      \n \t
    • Name of the purchased tour\/bundle<\/li>\n \t
    • Amount paid<\/li>\n \t
    • Purchase date<\/li>\n \t
    • Validity period<\/li>\n \t
    • Access instructions<\/li>\n<\/ul>\nIf you do not receive the confirmation within 15 minutes, check your Spam folder or contact us at pintea@viteazul.ro.\n

      4. Price Changes<\/h3>\nPrices may change at any time, but changes do not affect purchases already made.\n\n
      \n\n

      Service Delivery<\/h2>\n

      1. Digital Nature<\/h3>\nDrumul lui Pintea is a digital service \u2014 no physical products are shipped. After purchase, tour access is activated automatically on your account.\n

      2. How to Access Your Tour<\/h3>\nThe service runs directly in your mobile device’s web browser \u2014 no app store download required<\/strong> (App Store, Google Play). After purchase:\n
        \n \t
      1. Open app.drumulpintea.ro<\/strong> on your phone<\/li>\n \t
      2. Log in with your account<\/li>\n \t
      3. Go to My Library<\/strong> \u2014 your purchased tour is immediately available<\/li>\n \t
      4. Download content for offline<\/strong> use (no mobile signal needed)<\/li>\n<\/ol>\n

        3. Validity Period<\/h3>\nEach purchase has a limited validity period, expressed in number of days. The exact period is displayed on the tour or bundle page before purchase. Once the period expires, access to the tour content is automatically deactivated.\n

        4. Non-Transferability<\/h3>\nAccounts and purchases are personal and non-transferable<\/strong>. They cannot be assigned, sold, transferred, or shared with other people.\n

        5. What’s Included<\/h3>\n
          \n \t
        • Map with marked route<\/li>\n \t
        • Points of interest (POIs) triggered automatically by GPS<\/li>\n \t
        • Audio, photo, and video content at each stop<\/li>\n \t
        • Offline mode for areas without signal<\/li>\n<\/ul>\n

          6. Technical Support<\/h3>\nIf you experience access issues after purchase, contact us at pintea@viteazul.ro for assistance.\n\n
          \n\n

          Refund<\/h2>\n

          1. General Policy (Digital Products)<\/h3>\nDue to the digital nature of our products (content becomes available immediately after purchase), refunds are not granted<\/strong> after downloading or accessing purchased content, in accordance with legal provisions on digital products (EU Directive 2011\/83\/EU, Article 16(i)).\n

          2. Exceptions<\/h3>\nWe offer a refund or alternative solution in the following cases:\n
            \n \t
          • Technical defect attributable to us<\/strong> \u2014 if a purchased tour cannot be accessed due to a platform error (not the user’s device or connection), we will fix the issue or offer a full refund.<\/li>\n \t
          • Payment error<\/strong> \u2014 if an amount was incorrectly charged (duplicate payment, incorrect amount), we refund the difference within a maximum of 14 working days.<\/li>\n<\/ul>\n

            3. How to Request a Refund<\/h3>\nTo request a refund, send an email to pintea@viteazul.ro<\/strong> with the following information:\n
              \n \t
            • Name and email address associated with your account<\/li>\n \t
            • Name of the purchased tour\/bundle<\/li>\n \t
            • Purchase date<\/li>\n \t
            • Reason for the request<\/li>\n \t
            • (if applicable) Screenshot of the error encountered<\/li>\n<\/ul>\n

              4. Processing Time<\/h3>\nApproved refunds are processed within a maximum of 14 working days<\/strong> from the date of approval. The refunded amount reaches your account depending on your bank’s processing time (usually 3-7 working days).\n

              5. Contact for Payment\/Refund Issues<\/h3>\nFor any questions regarding payment, delivery, or refund:\n
                \n \t
              • Email:<\/strong> pintea@viteazul.ro<\/li>\n \t
              • Operator:<\/strong> TRAVSOL SRL, Ferenczi Karoly Street, Bl. 37, Ap. 10, Baia Mare, Maramure\u0219, Romania<\/li>\n<\/ul>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                Payment \u2014 Delivery \u2014 Refund Operator: TRAVSOL SRL Address: Ferenczi Karoly Street, Bl. 37, Ap. 10, Baia Mare, Maramure\u0219, Romania Company ID (CUI): 43349986 Email: pintea@viteazul.ro Website: https:\/\/drumulpintea.ro Version: 1.0 \u2014 July 2026 Payment 1. Pricing and Currencies Tour and bundle prices are displayed in Romanian Lei (RON) or Euros (EUR), VAT included. The default […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-867","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/drumulpintea.ro\/en\/wp-json\/wp\/v2\/pages\/867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drumulpintea.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drumulpintea.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drumulpintea.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drumulpintea.ro\/en\/wp-json\/wp\/v2\/comments?post=867"}],"version-history":[{"count":3,"href":"https:\/\/drumulpintea.ro\/en\/wp-json\/wp\/v2\/pages\/867\/revisions"}],"predecessor-version":[{"id":906,"href":"https:\/\/drumulpintea.ro\/en\/wp-json\/wp\/v2\/pages\/867\/revisions\/906"}],"wp:attachment":[{"href":"https:\/\/drumulpintea.ro\/en\/wp-json\/wp\/v2\/media?parent=867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}